NinjaOne Devices

NinjaOne Device Management

Manage NinjaRMM-enrolled endpoints: query details, control Windows services, schedule maintenance, and reboot devices safely.

Anti-triggers

• A device managed by a different RMM — the endpoint has to be running the NinjaRMM agent. Use atera-devices, ncentral-devices, datto-rmm-devices, syncro-assets, or connectwise-automate-computers for those fleets. "Device", "endpoint", and "agent" mean the same thing in all six; only the enrolment differs.
• What a device is alerting on — this skill covers the endpoint's own state; the alert queue and its severity model are ninjaone-alerts.
• Every device belonging to a client — that is an organization-scoped query; use ninjaone-organizations.
• The documented record of a machine rather than the live one — an asset record in a documentation platform is not the RMM's view of the endpoint; use hudu-assets or itglue-configurations.

Core API Operations

Get Device Details

GET /api/v2/device/{id}
Authorization: Bearer {token}

Response (key fields):

{
  "id": 42, "systemName": "WS-ACCT-017",
  "offline": false, "lastContact": "2025-04-10T14:32:00Z",
  "os": { "name": "Windows 11 Pro" },
  "nodeRoleId": 1, "organizationId": 5, "policyId": 12
}

Update Device

PATCH /api/v2/device/{id}
Authorization: Bearer {token}
Content-Type: application/json

{ "displayName": "WS-ACCT-017-Renamed", "nodeRoleId": 2, "policyId": 45 }

Get Device Alerts / Activities

GET /api/v2/device/{id}/alerts
GET /api/v2/device/{id}/activities
Authorization: Bearer {token}

Windows Services

GET  /api/v2/device/{id}/windows-services                          # list all
POST /api/v2/device/{id}/windows-service/{serviceId}/control       # control
Authorization: Bearer {token}
Content-Type: application/json

Control body — actions: START, STOP, RESTART:

{ "action": "RESTART" }

If the service does not exist, the API returns 404. Verify serviceId by listing services first.

Maintenance Windows

PUT    /api/v2/device/{id}/maintenance    # schedule
DELETE /api/v2/device/{id}/maintenance    # cancel
Authorization: Bearer {token}
Content-Type: application/json

{ "start": "2025-04-16T02:00:00Z", "end": "2025-04-16T06:00:00Z" }

Reboot Device

POST /api/v2/device/{id}/reboot/{mode}
Authorization: Bearer {token}

Modes: NORMAL (graceful, notifies user) | FORCED (immediate, no warning).

Destructive operation — always validate before rebooting. See safe-reboot workflow below.

Workflows

Safe Reboot with Validation

1. GET /api/v2/device/{id}           → assert "offline": false
2. GET /api/v2/device/{id}/alerts    → review severity; abort if critical
3. POST /api/v2/device/{id}/reboot/NORMAL
4. Poll GET /api/v2/device/{id} every 30s (up to 10 min) → wait for "offline": false
5. If still offline after 10 min → GET /api/v2/device/{id}/alerts for new alerts; escalate

Error recovery: If step 1 shows "offline": true, do not reboot. Check lastContact and alerts to diagnose.

Restart a Windows Service

1. GET /api/v2/device/{id}/windows-services → find target service, note serviceId
2. If state is "STOPPED", use "START"; otherwise use "RESTART"
3. POST /api/v2/device/{id}/windows-service/{serviceId}/control  Body: { "action": "RESTART" }
4. GET /api/v2/device/{id}/windows-services → confirm state is "RUNNING"

Error recovery: 404 means wrong serviceId — re-list and match by serviceName (case-sensitive). 409 means device offline — check device status first.

Check Server Health

1. GET /api/v2/device/{id}                  → confirm online, note OS and role
2. GET /api/v2/device/{id}/volumes          → flag volumes with < 10% free space
3. GET /api/v2/device/{id}/alerts           → triage by severity
4. GET /api/v2/device/{id}/windows-services → verify critical services are RUNNING

Best Practices

1. Check offline before issuing commands — control requests to offline devices return 409.
2. Default to NORMAL reboot — FORCED skips user notification and risks data loss.
3. Poll after destructive operations — confirm device/service status at 30s intervals before proceeding.
4. Scope maintenance windows tightly — minimize alert suppression gaps.

Reference

See REFERENCE.md for device roles, hardware inventory endpoints, device approval, regional API base URLs, and error codes.

Related Skills

• Organizations — Organization management
• Alerts — Alert monitoring
• API Patterns — Authentication and request patterns